Trust, Organizations and Social Interaction aims to promote new knowledge about trust in an organizational context. The book provides case-analysis of how trust is formed through processes of social interaction in which actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social environment. It greatly contributes to clarifying what a process view may mean in trust research and to the understanding how social interaction processes affect trust.The contributing authors demonstrate how trust and distrust are produced and reproduced in a complex interplay with social processes and practices. Instead of asking how trust may be measured or how trust is a resource for managers, they explore how trust develops and how managers become intertwined with and caught up in trust processes.This enlightening empirical analysis of trust and its relationship with organizational processes is a vital resource for students, academics and scholars of organization, management, organizational behaviour and change, HRM and learning.
Contents:Foreword by Guido Mollering1. Studying Trust as Process Within and Between OrganizationsSoren Jagd and Lars FuglsangPART I VARIATIONS OF TRUST 2. Trusting as AdaptingSvein Tvedt Johansen, Bjarne Espedal, Kjell Gronhaug and Marcus Selart3. Divided Uncertainty: A Phenomenology of Trust, Risk and ConfidenceMorten Frederiksen 4. Trusting and Distrusting in Dialogue: A Study of Authentic Medical ConsultationsJens Allwood, Nataliya Berbyuk Lindstrom and Inga-Lill JohanssonPART II TRUST-BUILDING AND SENSEMAKING5. Playing by Ear: Trust Creation as Improvisation and SensemakingLovisa Naslund6. Making Sense of War and Peace: From Extreme Distrust to Institutional Trust in Aceh, IndonesiaKirsten Mogensen7. Trust-building in Networks as Practical Social Learning ProcessesAnne H. Gausdal8. Process of Trust Building: A Case Study in the Management System ContextKirsti Malkamaki, Mirjami Ikonen and Taina SavolainenPART III FRAMING AND STABILIZING TRUST9. Trust Processes in Inter-organizational Relations - The Role of ImprintingAnna Sward10. Trust and Distrust as Cultural FramesKevin Anthony Perry 11. Expectations Matter when Studying Trusting as a Process: Developing Trust Based on Expectations Between Investment Managers and EntrepreneursUffe Kjaergaard Hansen, Maria Bosse and Mette Apollo Rasmussen12. Process Dynamics of Trust Development: Exploring and Illustrating Emergence in the Team ContextTaina Savolainen and Mirjami IkonenPART IV INTERPLAY OF TRUST-PROCESSES13. Trusting in the Change of New Public Management Margit Neisig14. Trust, Control and Public Sector ReformSteen Vallentin and Niels Thyge Thygesen15. From Bank to Business: Contextual Change and Transformation of Trust BasesMay-Britt Ellingsen16. Trust as Process within and Between Organizations: Discussion and Emerging ThemesSoren Jagd and Lars FuglsangIndex
