This book explores new frameworks and methods of understanding and analysing innovation. These are set against a backdrop of 'innovation with care', which is seen as a phenomenon that takes place among many actors with different perspectives, ideas and cultures that must be carefully woven together in order to achieve the benefits of innovation. The new perspectives presented by the contributors will be important in encouraging successful innovation across sectors, organizations and people. They examine how people and organizations deal with the tensions and paradoxes in the innovative process between creativity and innovation, variation and selection, and sense and strategy-making.The book also includes a sociological approach to innovation as a complement to economic perspectives in order to better understand how people can benefit from innovation in a number of interesting private and public cases. To benefit from innovation, it concludes, people depend less on formal roles and formal organization than on a caring approach that enables them to deal with and interpret evolutions across people, organizations and sectors. This highly original, innovative book will provide fascinating reading for a diverse audience, including academics, researchers, policymakers and managers with an interest in innovation, organization studies, institutional theory and, more generally, business and management.
Foreword by Jon Sundbo
1 Innovation with care: what it means by Lars Fuglsang 3
Pt. 1 Involvement
2 Innovation and involvement in services by Jon Sundbo 25
3 Customer Relationship Management (CRM) as innovation: taking care of the right customers by Jan Mattsson 48
4 Innovation with care in health care: translation as an alternative metaphor of innovation and change by John Damm Scheuer 57
Pt. 2 Importance
5 The public library between social engineering and innovation with care by Lars Fuglsang 87
6 Getting waste to become taste: from the planning of innovation to innovation planning by Gestur Hovgaard 112
7 Public innovation with care: a quantitative approach by Lars Fuglsang and Jeppe Hojland and John Storm Pedersen 131
8 Meta-innovations on strategic arenas: innovative management in public organizations by Jam Kjolseth Mailer 142
Pt. 3 Positioning
9 The interaction between public science and industry, and the role of the Oresund Science Region's platform organization by Povl A. Hansen and Goran Serin 169
10 The role of a network organization and Internet-based technologies in clusters: the case of Medicon Valley by Ada Scupola and Charles Steinfield 193
11 The "Mad Max Puzzle": positioning and the lone inventor by Jerome Davis and Lee N. Davis 212
Pt. 4 Sensemaking
12 Sense caring in innovation by Peter Hagedorn-Rasmussen 237
13 Making innovation durable by Connie Svabo 254
14 Intrapreneurship: differences in innovations is a matter of perspective and understanding by Hanne Westh Nicolajsen 275
15 Mindful innovation by Poul Bitsch Olsen 295
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