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Meeting Customer Needs

Meeting Customer Needs

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  • ISBN:9780750659840
  • Editorial: Butterworth-Heinemann
  • Fecha de la edición:
  • Número de la edición: 3
  • Encuadernación:
  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:218
  • Idiomas:Ingles,Inglés

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This text is aimed at managers seeking to establish or improve customer service and customer focus standards. This third edition reflects the changes in tools and technology since the last edition and provides all the information managers need to put effective customer service programmes into action. The text shows how internal communications, teamwork and teambuilding play a vital role in meeting customer needs. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and case studies are used throughout to illustrate points in a practical context.

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