Where do powerful strategies come from? How do some companies develop strategies that enable them to outperform others regardless of the state of their industry or the economic climate? How does a company get the essentials to work in regard to the company's strategies, such as leadership buy-in and follow through on implementations and performance management, without being slow, rigid and check-box focused? These are some of the questions asked by Arve Peder Overland in Always On: Digital Brand Strategy in a Big Data World. This book will provide an understanding of what it takes to develop, implement and run a digital strategy but it is not meant as a rigid process document that must be strictly adhered to. Companies have different needs and live in vastly different environments. The internal structure of an organization and the market in which it competes is not going to adapt to a digital strategy process, it must find a process and methodology that works best for it. With big data emerging as a standard framework for decision making, digital strategy and governance have taken on increased importance. It's a given in today's online marketplace that you are perceived as being always on. Make sure your governance programmes for your systems and platforms keep it that way.Think fast, be agile, be ready - you're always on!
Contents: Introduction; Always on. Part I The Symptoms: Companies see challenges in digital transformation; The website; Why are we in social media?; Is a customer loyal if they're in my program?; Defining a business online; Data the great myth buster; The solution is never the next gadget. Part II The Business Case: Understanding the need; Preparedness for today and inevitable change. Part III The Brand: Symbiotic relationship between brand and digital strategy; Developing brand positioning and value propositions; UX based brand workshop model; Implementation strategy. Part IV The Strategy: Defining digital strategy and its development process; Research, facts and insights; Finally we're seeing the big picture through big data; The strategy documents, campaigns and builds. Part V Getting Started: Setting objectives: stakeholders and their requirements; Defining your digital ecosystem; An honest evaluation of your people and systems; Communication and change management; Implementation planning and tactical roadmap. Part VI The Governance: The governance of digital programs and systems; The importance of performance measurement; Training, guidelines, responsibility structure, content calendars, accounts info and password storage; Ongoing communications strategy; System and reputational risk management; How to obtain, develop, retain and verify competence; Building better partnerships; Legal and regulatory aspects of digital governance. Conclusion; Bibliography; Index.
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