The Management Of Consumer Credit "Theory And Practice"

Theory And Practice

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Finlay, Steven

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ISBN:9780230013513
Editorial: Palgrave
Fecha de la edición:2008
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Dimensiones: 0 cm x 0 cm
Nº Pág.:208
Idiomas:Inglés,Ingles

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This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.The topics covered include organizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.

1 Consumer credit management : an introduction 1
2 Organizational matters 15
3 Marketing 32
4 Predicting consumer behaviour 57
5 Customer acquisition 74
6 Customer management 103
7 Collections (early stage delinquency) 118
8 Debt recovery (late stage delinquency) 131
9 Fraud 138
10 Provision, capital requirements and Basel II 146
App. A Predictive models of consumer behaviour 160
App. B US and UK legislation 181
App. C Recommended reading 186
Notes 188
Bibliography 196