Appropriate for both undergraduates and MBA students, Operations Management in the Supply Chain: Decisions and Cases, 8e is a guide to operations that takes a unique approach to decision making with a strong emphasis on case materials to put concepts into practice. It provides a balanced treatment of both service and manufacturing firms in a fully updated 4 color revision with modern real-world topics, more Connect content and case solutions. This is the first book to include cross functional decision making for non-majors. In addition, current knowledge is included on global operations, supply chain management, competency-based strategy, Six Sigma, lean systems, artificial intelligence, analytics, sustainability, supply chain risk, and digital technology content like 3D printing and blockchain. Enhanced Connect content includes, SmartBook 2.0, OMintheNews, Practice Operations, and Interactive Data Problems designed to help students visualize key concepts.
PART ONE: Introduction
Ch. 1 Introduction to Operations
Ch. 2 Operations and Supply Chain Strategy
Ch. 3 Product Design
PART TWO: Process Design
Ch. 4 Process Selection
Ch. 5 Service Process Design
Ch. 6 Process-Flow Analysis
Ch. 7 Lean Thinking and Lean Systems
PART THREE: Quality
Ch. 8 Managing Quality
Ch. 9 Quality Control and Improvement
PART FOUR: Capacity and Scheduling
Ch. 10 Forecasting Supplement: Advanced Methods
Ch. 11 Capacity Planning
Ch. 12 Scheduling Operations
Ch. 13 Project Planning and Scheduling
PART FIVE: Inventory
Ch. 14 Independent Demand Inventory Supplement: Advanced Models
Ch. 15 Materials Requirements Planning and ERP
PART SIX: Supply Chain Decisions
Ch. 16 Supply Chain Management
Ch. 17 Sourcing
Ch. 18 Global Logistics
PART SEVEN: Case Studies
