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Online Marketing: a Customer-Led Approach.

Online Marketing: a Customer-Led Approach.

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  • ISBN:9780199265855
  • Editorial: Oxford University Press
  • Fecha de la edición:
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  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:528
  • Idiomas:Ingles,Inglés

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"Online Marketing: A Customer Led Approach" provides an excellent and stimulating balance between theory and practice by recognising the advantages and drawbacks of doing business online. The text is deeply embedded in traditional marketing concepts and examines their evolution as we understand more from online customer experiences. The authors believe that, despite the availability of new online tools, the customer should remain the central focus in all transactions and experiences. Supported by contemporary mini-cases, case studies and expert opinion from leading practitioners, the text comprehensively covers: the changing online environment; online planning and evolving business models; application of ICT to achieve marketing objectives; changing online elements of the marketing mix; legal aspects impacting on online marketers. "Online Marketing: A Customer led Approach" thus provides a comprehensive account of the most up-to-date issues facing the developing world of internet marketing. The online resource centre includes, for lecturers: PowerPoint slides for each chapter; advice on case questions and end-of-chapter exercises. For students it includes extra case material and student's self-assessment questions.

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