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Cases In Call Center Management: Great Ideas (Th)At Work

Cases In Call Center Management: Great Ideas (Th)At Work

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  • ISBN:9781557533425
  • Editorial: Purdue University Press
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  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:240
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Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.

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