Deliver greater value to your organisation through HR transformation. "Transforming HR, Second Edition" offers robust, practical advice on changing the way human resource management is undertaken, walking you through the transformational process from initial planning to the evaluation of outcomes. Since the first edition of the book many organisations have restructured their HR functions and invested in better HR information systems but with new issues emerging all the time, the journey towards transformation must continue. To support this journey the authors draw on their own experience and insights in this new edition, which features: practical tools and approaches to guide planning, implementation and evaluation of transformation strategies aimed at increasing the value of HR's contribution in organisations; new chapters on HR's value proposition, Web 2.0 and benefits realisation to demonstrate their critical role in transformation; cutting edge research on topics such as the use of social media technology by HR, with views and experience from senior practitioners across a broad range of organisations; and, fresh thinking on the people agenda to be addressed by progressive HR functions. Intended as an inspiring, hands-on guide to planning, implementing and evaluating transformation strategies, "Transforming HR, Second Edition" is an essential companion as you work to increase the value of HR in your organisation. It is an inspiring, hands-on guide to planning, implementing and evaluating transformation strategies to help you increase the value of HR in your organization. New chapters on HR's value proposition, Web 2.0 and benefits realisation to demonstrate their critical role in transformation. It offers cutting edge research on topics such as the use of social media technology by HR, with views and experience from senior practitioners across a broad range of organizations.
Introduction 1
Pt. 1 Context 7
1 A Transformational Mindset 9
2 HR Transformation - How Are We Doing? 27
3 What Is HR's Value Proposition? 45
Pt. 2 The Case for Change 65
4 People and Technology 67
5 Envisioning the New World of HR 93
6 The Business Rationale 113
7 Stakeholder Engagement and Communication 141
Pt. 3 Planning and Implementation 171
8 Service Delivery Approaches 173
9 Programme Management 205
10 Implementation: Capability and Culture 233
11 Implementation: Process and Technology 267
12 Benefits Realisation 283
Pt. 4 Realising the Promise of HR Transformation 295
13 The Business of HR 297
Summary of Key Points and Actions 315
Appendix 1 Organisational Levers Output 321
Appendix 2 Illustrative Survey Statements 331
Appendix 3 Scope of HR 333
Appendix 4 Extract from an Accountabilities Workshop 335
Appendix 5 Return on Investment and Internal Rate of Return (IRR) 343
References 345
Contributing Senior Practitioners 349
