This is a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world's leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it.Topics include: the nature of hospitality and hospitality management; the relationship of hospitality management to tourism, leisure and education provision; the current state of development of the international hospitality business; the core activities of food, beverage and accommodation management; research strategies in hospitality management; innovation and entrepreneurship trends; and, the role of information technology." The Handbook of Hospitality Management" constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India.
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List of Figures
Editorial Introduction by Bob Brotherton and Roy C. Wood 1
Pt. 1 Key Themes in Hospitality Management 35
1 The Nature and Meanings of 'Hospitality' by Bob Brotherton and Roy C. Wood 37
2 The Structure and Nature of the International Hospitality Industry by Larry Yu 62
3 The Inter-Relationships between Leisure. Recreation. Tourism. and Hospitality by Robert Christie Mill 90
4 Women in Hospitality by Judi Brownell and Kate Walsh 107
5 A Critique of Hospitality Research and its Advocacy of Multi- and Interdisciplinary Approaches: An Alternative Agenda by Michael Riley 129
6 Hospitality Management Education by Clayton W. Barrows and Novie Johan 146
Pt. 2 Generic Management Functions in the Hospitality Industry 163
7 From the Top Down: Strategic Management in the Hospitality lndustry by Eliza Ching-Yick Tse and Giri Jogaratnam 165
8 From the Bottom Up: Operations Management in the Hospitality Industry by Peter Jones and Andrew Lockwood 192
9 Innovation and Entrepreneurship in the Hospitality Industry by Cathy A. Enz and Jeffrey S. Harrison 213
10 Financial Management in the Hospitality Industry Themes and Issues by Helen Atkinson and Tracy Jones 228
11 Organizational Studies and Hospitality Management by Yvonne le Guerrier 257
12 Human Resource Management in the Hospitality Industry by Julia Christensen Hughes 273
13 Marketing and Consumer Behavior in Hospitality by John Bowen 302
14 Service Quality and Hospitality Organizations by Yuksel Ekinci 316
15 Information Technology Strategy in the Hospitality Industry by Dan Connolly and Mark G. Haley 331
