In recent years, trust has enjoyed increasing interest from a wide range of parties, including organizations, policymakers, and the media. Perennially linked to turbulence and scandals, the damaging and rebuilding of trust is a contemporary concern affecting all areas of society.
Comprising six thematic sections, The Routledge Companion to Trust provides a comprehensive survey of trust research. With contributions from international experts, this volume examines the major topics and emerging areas within the field, including essays on the foundations, levels and theories of trust. It also examines trust repair and explores trust in settings such as healthcare, finance, food supply chains, and the internet.
The Routledge Companion to Trust is an extensive reference work which will be a vital resource to researchers and practitioners across the fields of management and organizational studies, behavioural economics, psychology, cultural anthropology, political science and sociology.
Preface Roy Lewicki
1. Introduction Rosalind Searle, Ann-Marie Nienaber, Sim Sitkin
Part 1: Foundations
2. Affect-based trust Dan van Knippenberg
3. Reciprocal Trust: A Self-Reinforcing Dynamic Process Audrey Koorsgaard
4. Swift Trust: State-of-the-Art and Future Research Directions Karen Cook & Kirsimarja Blomquist
5. Distrust Sim Sitkin & Katinka Bijlsma-Frankema
Part 2: Levels
6. Determinants, Consequences, and Functions of Interpersonal Trust: What is the Empirical Evidence? Don Ferrin and Serena Lu
7. Trust in Teams: A Review Across Levels Ann-Marie Nienaber, Max Holtgrave & Philipp Romeike
8. Cooperation and Coordination: The Role of Trust in Inter-Organizational Relationships Reinhard Bachmann & Anna Brattstroem
9. Multilevel Trust: Antecedents and Outcomes of Trust at Different Levels Ashley Fulmer
Part 3: Theories of Trust
10. Why Do People Trust? Moving Toward a More Comprehensive Consideration of the Antecedents of Trust Michael Bear & Jason Colquitt
11. Trust and Fairness Allan Lind
12. Social Exchange Theory - Where is Trust? Jacqueline Coyle-Shapiro & Marjo Riitta Diehl
13. Institutions and Trust Reinhard Bachmann
14. Trust and Contracts: Complements versus Substitutes in Business-to-Business Exchanges Laura Poppo and Zheng Cheng
15. The Contributions of Attribution Theories to Trust Research Edward Tomlinson
Part 4: Trust Repair
16. An Interactive Perspective on Trust Repair Peter Kim
17. Organizational Trust Repair Nicole Gillespie and Sabina Siebert
18. Forgiveness in Organizations: Examining Trust as an Enabler and Distrust as a Barrier Robert J. Bies, Thomas M. Tripp, Laurie Barclay, Adam Kay & Maria Francisca Saldanha
Part 5: Applications
19. 'Right Touch Trust: Lessons in Excess Trust from Rogues in Healthcare Samantha Peters and Douglas Bilton
20. The Production and Reproduction of Trust Violations: An Exploration of Theory and Practice in Universal Banks Prior to the Global Financial Crisis Bob Hurley
21. Trust in Public Professionals and Their Professions Frederique Six
22. Employment Relations and Trust Kim Mather
23. Individual Trust and the Internet Lisa van der Werff Colette Real &Theo Lynn
24. Trust in the Entrepreneurial Process Dean Shepherd & Trent Williams
25. Trust in Safety-critical Contexts Brian Gunia, Sharon Kim & Kathleen Sutcliffe
26. Trust in Food Supplies: Assuring Quality, Sustainability, Price and Availability Louisa Naslund & Fergus Lyon
27. Leadership and Trust Deanne Den Hartog
28. Trust in and by the Public Sector Nadine Raaphorst & Steven van de Walle
29. Trust and HRM Rosalind Searle
30. Two Sides of an Important Coin: Outlining the General Parameters of Control-Trust Research Chris Long & Antoinette Weibel
31. The Inter-Relationship of Trust, Anger, and Aggression: A Multilevel Perspective Shay Tzafrir, Guy Enosh & Laliv Egozi
Part 6: Conclusions
32. Concluding Thoughts Rosalind Searle, Ann-Marie Nienaber & Sim Sitkin
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