Drawing together the new techniques available to the market researcher into a single reference, The Handbook of Online and Social Media Research explores how these innovations are being used by the leaders in the field. This groundbreaking reference examines why traditional research is broken, both in theory and practice, and includes chapters on online research communities, community panels, blog mining, social networks, mobile research, e-ethnography, predictive markets, and DIY research. "This handbook fills a significant learning gap for the market research profession and Ray Poynter has once again proven that he is a guiding light. The practical and pragmatic advice contained within these pages will be relevant to new students of research, young researchers and experienced researchers that want to understand the basics of online and social media research. Ray's views on 'how to be better with people' and 'how to maximise response rates' are vital clues that are likely to shape the future of market and social research." Peter Harris , National President, Australian Market and Social Research Society (AMSRS). "It's hard to imagine anyone better suited to covering the rapidly changing world of online research than Ray Poynter. In this book he shows us why. Whether you are new to online or a veteran interested in broadening your understanding of the full range of techniques-quant and qual-this book is for you." Reg Baker , President and Chief Operating Officer, Market Strategies International "Finally, a comprehensive handbook for practitioners, clients, suppliers and students that includes best practices, clear explanations, advice and cautionary warnings. This should be the research benchmark for online research for some time. Poynter proves he is the online market research guru." Cam Davis , Ph.D., former Dean and current instructor of the online market research course for the Canadian Marketing Research and Intelligence Association "Ray Poynter's comprehensive, authoritative, easy to read, and knowledgeable handbook has come to our rescue ...it is a must read for anyone who needs to engage with customers or stakeholders in a creative, immediate and flexible way that makes maximum use of all the exciting, new technology now open to us. Market researchers need to know this stuff now. I can guarantee that anyone who buys the book will find it a compelling read: they will be constantly turning to the next page in order to find yet another nugget of insight from Ray's tour de force." Dr David Smith , Director, DVL Smith Ltd; Professor, University of Hertfordshire, Business School
Foreword
Introduction by Finn Raben
Part I Online Quantitative Survey Research by Finn Raben
1 Overview of Online Quantitative Research by Finn Raben 3
2 Web Survey Systems by Finn Raben 16
3 Designing Online Surveys by Finn Raben 31
4 Working with Panels and Databases by Finn Raben 66
5 Running an Online Survey and Summary by Finn Raben 88
Part II Qualitative Research by Finn Raben
6 Overview of Online Qualitative Research by Finn Raben 107
7 Online Focus Groups by Finn Raben 116
8 Bulletin Board Groups and Parallel IDIs by Finn Raben 132
9 Other Online Qualitative Methods and Summary of Online Qualitative Research by Finn Raben 151
Part III Social Media by Finn Raben
10 Participatory Blogs as Research Tools by Finn Raben 163
11 Online Research Communities/MROCs by Finn Raben 176
12 Blog and Buzz Mining by Finn Raben 221
13 Other Social Media Topics and Summary by Finn Raben 243
Part IV Research Topics by Finn Raben
14 Specialist Research Areas by Finn Raben 261
15 Website Research by Finn Raben 282
16 Research Techniques and Approaches by Finn Raben 322
17 The Business of Market Research by Finn Raben 340
Part V Breaking News! by Finn Raben
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