This Handbook brings together fifty international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services. Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives. With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.
Contents: Preface: William J. Baumol Introduction: Filling the Innovation Gap in the Service Economy: A Multidisciplinary Perspective, Faiz Gallouj and Faridah Djellal PART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS 1. Towards a Theory of Innovation in Services: A State of the Art, Faiz Gallouj and Maria Savona 2. Innovation in Services: A New Paradigm and Innovation Model, Andre Barcet 3. Services and Innovation and Service Innovation: New Theoretical Directions, Jeremy Howells 4. The Two-sided Cost Disease and its Frightening Consequences, William J. Baumol 5. The Environmental Crisis and the Economics of Services: The Need for Revolution, Jean Gadrey PART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES 6. Innovation in Public Health Care: Diabetes Education in the UK, Paul Windrum, Manuel Garcia-Goni and Eileen Fairhurst 7. The Economics of Knowledge Interaction and the Changing Role of Universities, Cristiano Antonelli, Pier Paolo Patrucco and Federica Rossi 8. Innovation and Creative Services, Ian Miles and Lawrence Green 9. Social Innovation, Social Enterprise and Services, Denis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION 10. Different Types of Innovation Processes in Services and their Organisational Implications, Marja Toivonen 11. Service Innovation: Development, Delivery and Performance, Joe Tidd and Frank M. Hull 12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability, Jon Sundbo 13. Customer Integration in Service Innovation, Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell 14. Collaborative Innovation in Services, Christiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical Testing, Jeremy Howells, Knut Blind, Rinaldo Evangelista and Jeremy Howells PART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS) 16. Innovation and Employment in Services, Rinaldo Evangelista and Maria Savona 17. Innovation and Services: On Biases and Beyond, Pascal Petit 18. How Important are Knowledge-intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation, Jose A. Camacho J. and Mercedes Rodriguez PART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES 19. Services Innovation in a Globalized Economy, Peter Daniels 20. Outsourcing and Offshoring of Knowledge-intensive Business Services: Implication for Innovation, Silvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business to Business Services, Jean Philippe and Pierre-Yves Leo 22. The Role of Standards for Trade in Services: Hypotheses and First Insights, Knut Blind 23. Service Innovation and Networking: Patterns of Global and Local Learning, Xavier Vence and Alexandre Trigo 24. Innovation in Services and Local Economic Growth, Marie-Christine Monnoyer 25. A Dominant Node of Service Innovation: London's Financial, Professional and Consultancy Services, Peter Wood and Dariusz Wojcik PART VI: INNOVATION IN SERVICES AND PUBLIC POLICY 26. Policy Frameworks for Services Innovation: A Menu-approach, Pim Den Hertog and Luis Rubalcaba 27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy, Faridah Djellal and Faiz Gallouj PART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS 28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid Products, John R. Bryson 29. A Customer Relationship Typology of Product Services Strategies, Olivier Furrer 30. Innovation in Product-related Services: The Contribution of Design Theory, Sylvain Lenfle and Christophe Midler 31. Innovation in Construction, Jan Brochner Index
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