The highly-anticipated sixth edition of Norman Flynn's Public Sector Management continues to provide students with an insightful, jargon-free description, analysis and critique of the management of the public sector by the UK government. New to the sixth edition: - Fully updated against the backdrop of the coalition government and the impact of the financial crisis on public spending. - Strengthens the coverage of key areas of management including Partnership Working, ICTs and HRM. - Expanded learning features including: mini-case studies with accompanying questions, additional boxed examples, annotated suggestions for further reading and references to journal articles. - New companion website with free access to full-text journal articles, policy documents, links to useful websites, and relevant multimedia and social media resources, as well as additional case studies and discussion questions. www.sagepub.co.uk/flynn Public Sector Management will prove invaluable reading for students studying public sector management as part of a business, management, social policy, politics or sociology degree
Part One Introduction THE PUBLIC SECTOR IN THE UNITED KINGDOM Private and Public Sectors Devolution and Difference Permanent Structural Change Central Government The National Health Service Local Government Local Authority Funding Direct Controls Hollow State? POLITICS AND THE PUBLIC SECTOR Political Differences The Role of the State The Third Way The Big Society A Centralised or Decentralised State? Politics and Management: Values PUBLIC SPENDING The Macro-Economic Policy Context Fiscal Policy and the Economic Cycles What Is the Money Spent On? Where Does the Money Come From? Public Spending in the Devolved Administrations Why Is the Level of Public Spending Important? The Fiscal Crisis of 2008 and Its Aftermath SOCIAL POLICIES AND MANAGEMENT Choice of Policy Instrument Trends in Policy and Management Income Maintenance Community Care Education Criminal Justice Health Policy: the National Health Service Housing Part Two Introduction Part 2A: Directly Managed Services MANAGING PUBLIC FINANCE A Brief History of Financial Management in Government Budgeting at National Level The National Health Service The Art of Cutting Budgets MANAGING PERFORMANCE Why Measure and Manage Performance? The Three E'S The National Health Service Education Individuals and Organisational Performance Performance Management and Policy Evaluation Managerial Discretion League Tables The Coalition E-GOVERNMENT The Ambition The Achievement The Challenges The Coalition's Response CUSTOMER-CITIZEN ORIENTATION Customers, Voters and Citizens Approaches to Customer Orientation Contradictions in Customer/Citizen Orientation AUDIT AND INSPECTION From Conformance to Performance Audit Children and Education Prisons Care Quality Commission Learning to Deal With Inspection COLLABORATION AND 'JOINED-UP GOVERNMENT' Fragmentation and Co-ordination Sure Start The Coalition Government and Collaboration THE USE OF THE MARKET IN PUBLIC SERVICES Markets and 'Quasi-Markets' Why Rule by Markets? A Competitive Spectrum Managing in the Competitive Environment Part 2B: Outsourced and Privatised Services MANAGING THROUGH CONTRACTS The Contracting Environment Contracting and Commissioning The NHS and Community Care The European Union Directives Obligational and Adversarial Contracting Success and Failure in Contracting PUBLIC-PRIVATE PARTNERSHIPS Why PPPs? Types of Agreement Prisons Metronet 2003-2007 Building Schools for the Future 2004-2010 Hospitals Urban Regeneration/Property Development Highways Is There a Future for PPP? REGULATION Regulation Power Water and Sewerage The Railway CONCLUSIONS Efficiency Overheads and Transaction Costs Contractual Relationships The Citizen-Consumer The Universal Database The Future of Public Finance and Financial Management Inspection, Audit and Regulation
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