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Organisational Management In Financial Services

Organisational Management In Financial Services

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  • ISBN:9781906403270
  • Editorial: Global Professional Publishing
  • Fecha de la edición:
  • Encuadernación:Rústica
  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:355
  • Idiomas:

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This text looks at the basic financial information an organisation needs to have available, the presentation and uses of this information and what it can tell management about the profitability and efficiency of its operations. The efficient management of human resources as a vital aspect in the successful running of any business.

It explores the methods of structuring the management of systems designed to ensure appropriate control of key areas such as costs, risks, quality standards and communication.

Appropriate products and services that effectively fulfill customer needs in a variety of market segments.

Contents:
Financial management
Human resource management
Operational management
Marketing in the finance industry

Topic 1 Introduction to organisational management in financial services 1
Topic 2 Human resource management and people resourcing 7
Topic 3 Managing competencies and people development 33
Topic 4 Performance management and reward systems 53
Topic 5 Control systems in financial services organisations 71
Topic 6 Managing structure and culture 83
Topic 7 Managing information and communication systems 103
Topic 8 Identifying and responding to customer needs 117
Topic 9 Marketing segmentation, targeting and positioning 131
Topic 10 Product management 165
Topic 11 Price 197
Topic 12 Corporate social responsibility 211
Topic 13 Financial information 225
Topic 14 Financial management in financial services organisations 243
Topic 15 Management information and managing financial performance 269
Topic 16 Planning and control 285
Topic 17 Balanced scorecard 301
Index 329

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