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Managing Quality

Managing Quality

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  • ISBN:9780631236146
  • Editorial: Blackwell Publishers
  • Fecha de la edición:
  • Número de la edición: 4
  • Encuadernación:
  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:519
  • Idiomas:Inglés,Ingles

Materias:

This "total quality management" (TQM) text reflects contemporary developments and includes information on the latest international standards (ISOs) and the excellence model. The chapters in this edition have been re-ordered and 3 new chapters have been introduced: "The Received Wisdom on TQM"; "The Introduction of TQM"; and "Integrated Management Systems". The text should provide readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models.

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