Knowledge is increasingly regarded as central, both to the successful functioning of organizations and to their strategic direction. "Managing Information and Knowledge in Organizations" explores the nature and place of knowledge in contemporary organizations, paying particular attention to the management of information and data and to the crucial enabling role played by information and communication technology. Mutch draws on a wide range of literature spanning the disciplines of business, management, information management, and information systems. This material is located in a framework based on critical realism but covering the full range of contemporary debates."Managing Information and Knowledge in Organizations" distinguishes itself by: taking a process-based approach centered around the notion of 'information literacy'; giving more attention to issues of data and information than other texts; emphasizing the importance of technology while continuing to stress the centrality of social and organizational factors; and, placing issues of organizational and national culture in a broader politico-economic context. Featuring such useful features as chapter objectives, mini-cases, chapter summaries and suggestions for further reading, this text is ideal for advanced undergraduate and graduate students in knowledge management, information management, and management of information systems courses and modules.
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What is this book about and who is it aimed at? 1
Where does the material come from? 3
Information literacy: explaining a theme 4
Overview 5
Pt. 1 Setting the scene 5
Pt. 2 Possibilities and constraints 6
Pt. 3 Culture, power and Information 6
Pt. 4 Conclusion 6
Structure and distinctive features of the book 6
Use of the book for teaching 7
Pt. 1 The knowledge economy and managerial work 9
1 Being information literate in the knowledge economy 11
2 Managers and information 26
3 Data, information and knowledge 41
Pt. 2 Technology, structure and individuals 69
4 Technology 1: Definitions and data 71
5 Technology 2: ICT and communication 100
6 Strategy, information and ICT 123
7 Structure and information 150
8 Roles, responsibilities and change 171
Pt. 3 Power, culture and the institutional formation of information 195
9 Power, culture and information 197
10 Institutions and information 214
Pt. 4 Conclusion 235
11 The limits and potential of information literacy 237
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