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Managing And Delivering Performance

Managing And Delivering Performance

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  • ISBN:9780750687102
  • Editorial: Butterworth-Heinemann
  • Fecha de la edición:
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  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:312
  • Idiomas:Ingles

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Performance management is at the top of agendas in most government and public organizations, as well as many not-for-profit organizations. In this follow up to his successful book, "Strategic Performance Management", the author focuses on the unique challenges public sector organizations face when tackling the issues of strategic performance management. Drawing on his extensive experience of working with numerous government, public sector, and not-for-profit organizations over the author covers: the context of decision making in the public sector; the significance of the use of budgeting for performance management, and the impact of performance measurements on budgets; and, a huge range of underpinning cases and examples from the public sector, including cases on the Home Office and the NHS in the UK, and the US Air Force.For senior executives in the public sector and government, and for faculty and students in the field this is the authoritative strategic level treatment of this fast-growing area. It is based on the author's groundbreaking and already successful "Strategic Performance Management" title (BH, 2006)- Marr is now one of the leading thinkers in this field internationally. It offers the first rigorous focused analysis for senior public sector management of how to succeed in measurement and management strategies in the light of government scrutiny. It demonstrates public sector 'best practice' and is packed with relevant public sector examples and cases from the UK, Europe, Asia and the US. It also demonstrates the clear and growing trend for increasing public sector performace management not just in the UK but in countries such as Canada, Germany, Netherlands, etc.

Introduction Managing and Delivering Performance 1
Pt. I Identifying and Agreeing What Matters
1 Clarifying Purpose, Goals and Values 19
2 Understanding your Outcomes, Outputs and Value Proposition 29
3 Understanding Inputs, Competences and Resources 45
4 Mapping and Defining your Strategy 67
5 Aligning your Organization with Your Strategy 107
Pt. II Collecting the Right Management Information
6 Measuring Performance 135
7 Creating Key Performance Questions 161
8 Designing Performance Indicators 175
Pt. III Learning and Improving Performance
9 Fostering a Performance-Driven Culture 211
10 Leveraging Performance Management Software Applications 245
11 Learning from Current Performance Management Practices 271
Further Reading 287

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