Building on the success of the second edition, the third edition of Knowledge Management in Organizations presents a critical introduction to the subject. Adopting a multidisciplinary perspective, encompassing issues of strategy, structure, systems and human resource management, the text introduces the reader to the concept of knowledge before examining how, and whether, knowledge can be managed within the organizations in which we work. The third edition features a new section on intellectual capital accounting, increased discussion on the use of social networking technologies and significant updates to chapters on Knowledge Creation, Facilitating Knowledge Management via Culture Management, and Leadership, HRM and Knowledge Management. This accessible and engaging text provides a comprehensive introduction to the subject, and incorporates a wealth of in-text learning features and examples in every chapter. International case studies throughout the text, which have been fully updated to reflect changes in the economic and political landscape since the previous edition, as well as new and emerging trends in the field, further illustrate knowledge management theory in a real-world business context. The text is supported by a fully integrated Online Resource Centre, offering additional resources for students and registered lecturers: For students: Additional case studies Web links For registered lecturers: Diagrams from the textbook Examples of exam questions Examples of essay/coursework questions Suggestions for classroom activities to facilitate discussion around the themes addressed in the book
1. Introduction: The Contemporary Importance of Knowledge and Knowledge Management; SECTION 1: EPISTEMOLOGIES OF KNOWLEDGE IN THE KNOWLEDGE MANAGEMENT LITERATURE; 2. The Objectivist Perspective on Knowledge; 3. The Practice-Based Perspective on Knowledge; SECTION 2: AN INTRODUCTION TO KEY CONCEPTS; 4. What is Knowledge Management?; 5. Knowledge Intensive Firms and Knowledge Workers; 6. Learning and Knowledge Management; SECTION 3: KNOWLEDGE CREATION AND ORGANIZATIONAL LOSS; 7. Nonaka and Knowledge Creation Theory; 8. Unlearning and the Deliberate Loss of Knowledge; SECTION 4: SOCIO-CULTURAL ISSUES RELATED TO MANAGING AND SHARING KNOWLEDGE; 9. The Influence of Socio-Cultural Factors in Motivating Workers to Participate in Knowledge Management Initiatives; 10. Communities of Practice; 11. Cross Community, Boundary Spanning Knowledge Processes; 12. Power, Politics, Conflict, and Knowledge Processes; 13. Information and Communication Technologies and Knowledge Management; 14. Facilitating Knowledge Management via the use of Human Resource Management Practices; 15. Leadership, Organizational Culture Management and Knowledge Management; 16. Reflections on the topic of Knowledge Management
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