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High Performance Through Process Excellence "From Strategy To Operations"

From Strategy To Operations

High Performance Through Process Excellence "From Strategy To Operations". From Strategy To Operations

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  • ISBN:9783540778240
  • Editorial: Springer
  • Fecha de la edición:
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  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:196
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Continuously changing customer and market requirements have become a dominating factor in today's global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together. The Management of Process Excellence (MPE) has become a main enabler of High Performance. It leads to a functioning 'Real-Time Enterprise'. MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. This book addresses executives and managers as well as educators and students.

Management of Process Excellence: What is it and Why do you Need It? 1
1.1 What is a Business Process? 2
1.2 What is BPM? 6
1.3 What is MPE and What Does It Add to Business Process Management? 8
1.4 The Process Factory: Core Component of MPE 12
1.5 The Bottom Line 18
2 Innovation: An Important Goal of MPE 21
2.1 What has Innovation to Do with Business Processes? 22
2.2 What is the "Business Process" of Innovation? 27
2.3 How Does MPE Support Innovation? 30
2.4 The Bottom Line 34
3 Information Technology Enabling Process Execution with MPE 37
3.1 ERP: The "Traditional" Path to Process Execution 38
3.2 SOA: New Flexibility in Process Execution 43
3.3 Enterprise 2.0+: The Next Generation of Process Execution 47
3.4 Bottom Line 51
4 Business Process Change Management for MPE 55
4.1 What is Business Process Change Management? 56
4.2 How Do You Provide Information and Communication? 60
4.3 How Do You Provide Process Training? 63
4.4 The Bottom Line 66
5 Business Process Governance for MPE 69
5.1 Business Process Governance: What is it and Why Do You Need it? 70
5.2 How Do You Establish Business Process Governance? 76
5.3 What Does It Mean to Maintain Process Governance? 81

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