Foreword xvii
Paul A. Volcker
Preface xxi James L. Perry and Robert K. Christensen
The Editors xxvii
The Contributors xxxi
Acknowledgments xlvii
PART ONE: GOVERNING FOR COLLECTIVE ACTION 1
1 Governing in an Age of Transformation 5 Donald F. Kettl
The Changing Environment 6
Transformation 11
From the Administrative State to Stateless Administration 19
Summary 21
2 The Changing Character of the American Intergovernmental System 23 Laurence J. O Toole Jr.
Knowledge about Effective Practice 25
Implications 35
Summary 36
3 Governance in an Era of Partnerships 38 Barbara C. Crosby, Melissa M. Stone, and John M. Bryson
Clarifying Terms 40
The Environment and Its Effects on Collaborations 42
Environmental Effects on a Collaboration s Governance Processes and Structures 47
Implications 51
Summary 53
4 Governing in a Global Context 55 Jonathan G. S. Koppell
Organizational Responses to Globalization 56
Public Administration in the Age of Globalization 63
Implications of Transnational Organization Design for Public Administration and Management 68
Summary 69
PART TWO: BUILDING INFRASTRUCTURES FOR ACCOUNTABILITY 73
5 Understanding How Public Law Reinforces Administrative Responsibility 77 Phillip J. Cooper
Contemporary Challenges and Classic Issues 78
Classic Conceptions and Contemporary Governance 81
Public Law Responsibility in Different Forms in Today s Context 83
Law s Meaning at Two Critically Important Levels: Effective Practice and Legitimacy 89
Summary 95
6 Advancing Good Government through Fighting Corruption 97 Milena I. Neshkova and Allan Rosenbaum
Definition, Forms, and Consequences of Corruption 99
Theories of Corruption 101
Empirical Evidence on Corruption 107
Strategies for Reducing Corruption 111
Summary 118
7 Using Transparency to Reinforce Responsibility and Responsiveness 120 Gregory A. Porumbescu and Tobin Im
Knowledge about Effective Practice 121
Research Findings and Evidence about Effective Practice 124
Judgments about Effective Practice Grounded in Administrative Experience 130
Implications 134
Summary 135
8 Using Public Participation to Enhance Citizen Voice and Promote Accountability 137 Tina Nabatchi, Jack Alexander Becker, and Matt Leighninger
Understanding Accountability 138
Understanding Public Participation 140
Summary 150
PART THREE: IMPLEMENTING POLICY USING TOOLS OF COLLECTIVE ACTION 153
9 Developing Effective Relations with Legislatures 157 Anne M. Khademian and Fatima Sparger Sharif
The Context of Legislative Liaison Work 159
Structural and Procedural Elements of Managing Legislative Relations 163
Strategic and Tactical Elements of Managing Legislative Initiatives: No Surprises 170
Summary 179
10 Designing Effective Programs 180 Michael Howlett, Ishani Mukherjee, and Jeremy Rayner
Components of Public Policy and Effective Program Design 181
Policy Programs and Policy Design: A Short History 184
Principles for Designing Programs: Policy-Program Linkages (I) 187
Principles for Designing Programs: Program-Measure Linkages (II) 191
Summary 195
11 Using Grants to Achieve Public Purposes 197 Sean Nicholson-Crotty
Scope and Mechanisms of the Grant-in-Aid System 198
The Politics of Grant Distribution 201
Managing Federal Grants-in-Aid 204
Summary 212
12 Contracting in Pursuit of Public Purposes 215 Zachary S. Huitink, David M. Van Slyke, and Trevor L. Brown
Fundamentals 217
Outlook 231
Conclusion 233
Summary 234
13 Coproducing Public Services with Service Users, Communities, and the Third Sector 235 Tony Bovaird and Elke Loeffler
What We Know about Effective Practice in Coproduction 238
Implications 247
Summary 249
14 Advancing Public Good through Entrepreneurship 251 Wolfgang Bielefeld
Knowledge about Effective Practice 252
Research Findings 255
Implications 268
Summary 269
PART FOUR: MANAGING FOR PUBLIC PERFORMANCE 271
15 Leading Public Organizations Strategically 275 Richard M. Walker, Chan Su Jung, and Gong-Rok Kim
Knowledge about Effective Strategy Content Practices 277
Research Findings 280
Implications 288
Summary 291
16 Managing Effective Collaborations 293 Michael McGuire and Chris Silvia
Collaborative Public Management 295
Managing Awareness 298
Managing Boundaries 300
Managing Constraints 302
Managing Deliberations 305
Managing External Constituencies 307
Summary 309
17 Tracking the Quality of Services 312 Harry P. Hatry
The Brief History and Limitations of Service Quality Measurement 313
Need for Multiple Types of Performance Indicators 314
Sources of Data and Data Collection Procedures 316
Improving the Usefulness of Performance Measurement Systems 320
Uses for Service Quality Information 328
Problems in Performance Measurement 329
Role of Ad Hoc Program Evaluations 330
Summary 331
18 Evaluating the Performance of Public Programs 333 Kathryn E. Newcomer
Context for Evaluation of Government Performance 335
Evaluation Practice in the Twentieth-First Century 339
Using Evaluation to Improve Performance 347
Summary 351
19 Motivating Employees Using Public Service 353 Wouter Vandenabeele and Nina Mari Van Loon
Theories and Evidence about Public Service Motivation 354
Research Findings and Evidence 358
Implications and Application: Harnessing the Power of Public Service Motivation 363
Summary 365
20 Realizing the Promise of Diversity 366 David W. Pitts and Sarah E. Towne
Defining and Understanding Organizational Diversity 367
Frameworks for Understanding Organizational Diversity and Work Outcomes 369
Strategies for Managing Organizational Diversity 373
Evolving Research on Diversity and Inclusion 376
Future Directions for Research and Practice 379
Summary 381
21 Understanding and Overcoming Resistance to Organizational Change 382 Sergio Fernandez
Resistance to Change 383
Sources of Resistance to Change 386
Overcoming Resistance to Change 392
Summary 396
PART FIVE: DEVELOPING EFFECTIVE ADMINISTRATIVE SYSTEMS 399
22 Performance Budgeting 403 Alfred Tat-Kei Ho
Performance Budgeting Practices around the World 404
Institutional and Organizational Constraints on Performance Budgeting Practices 407
Implications for Performance Budgeting Design and Practices 411
Summary 414
23 Designing and Administering Revenue Systems 416 Yilin Hou
Government Revenues 417
Reliable Revenue Systems 418
Patterns and Trends of Revenue Systems 419
Evaluation Criteria of Revenue Systems 419
Recent Research and Empirical Evidence about the Criteria 423
Revenue System Administration 427
Improving Current Systems 429
Summary 434
24 Managing E-Government 436 M. Jae Moon and Eric W. Welch
Advances in Theories and E-Government Studies 437
Advances in E-Government Practice 443
Moving toward E-Governance for Open, Collaborative, and Integrative Government 450
Critical Success Factors for the Management of E-Government 453
Summary 455
25 Designing Social Media Strategies and Policies 456 Ines Mergel
Distinguishing Types of Social Media Tools 459
Current Social Media Practices in the Public Sector 461
Designing a Social Media Strategy and Policy 462
Managerial Challenges for Implementing Social Media in the Public Sector 467
Summary 468
26 Compensating Public Sector Employees 469 Jared J. Llorens
The Unique Context of Public Sector Compensation 470
The Case of the US Federal Government 472
Challenges for Practice and Research 481
Practical Guidance for Public Managers and Policymakers 482
Summary 484
PART SIX: SHARPENING THE PUBLIC ADMINISTRATOR S SKILL SET 487
27 Enacting Collective Leadership in a Shared-Power World 489 Sonia M. Ospina and Erica Gabrielle Foldy
Collective Leadership and Democratic Governance: What We Know 490
Enacting Collective Leadership: What Research Tells Us 495
Enacting Collective Leadership inside Organizations 495
Enacting Collective Leadership in Complex, Shared-Power Environments 497
Enacting Collective Leadership in Large Collaborative Networks 499
Implications: Convergences and Cornerstones of Collective Leadership 502
Summary 506
28 Negotiating for the Public Good 508 Lisa Blomgren Amsler
What to Negotiate: Problems and Context 509
When to Negotiate and When Not To 509
Why Negotiate: Empirical Evidence on Practice 510
How to Negotiate: Tools and Skills to Prepare for and Initiate Negotiation 511
Principled or Interest-Based Negotiation and Positional or Hard Bargaining 519
How Not to Negotiate and How to Recognize Hard Bargaining 524
Summary 526
29 Becoming and Being an Effective Collaborator 528 Rosemary O Leary
Knowledge about Effective Practice 529
Common Themes in the Literature 530
Implications for Applying This Knowledge to Public Administration Practice 541
Summary 545
30 Communicating Effectively 546 James L. Garnett
Applying Knowledge about Effective Communication Practice 547
Implications and Lessons from Hard Knocks Experience 559
Summary 562
31 Developing Intrapersonal Skills 564 Maria P. Aristigueta and Robert B. Denhardt
Intrapersonal and Interpersonal Skills 565
Developing Intrapersonal Skills 567
Practical Advice for Developing Intrapersonal Skills 573
Summary 577
PART SEVEN: PROFESSIONALIZING PUBLIC ADMINISTRATION PRACTICE 579
32 Embracing Ethical Principles for Public Action 583 Brian N. Williams
Reexamining the Historical Meaning of Public Service 585
How Best to Guard the Guardians? 588
Emerging Opportunities to Embrace Ethical Principles in Public Action: A View from Below 591
Out of Darkness and into the Light: Implications for Consistent Ethical Actions 594
Conclusion 596
Summary 597
33 Understanding the Obligations of Codes of Ethics 598 Liza Ireni-Saban
Codes of Ethics as Markers of Public Administration Professional Identity 600
Measuring the Effectiveness of Codes of Ethics in Public Administration 605
Assessing the Effective Implementation of Codes of Ethics in Public Administration 607
Comparative Analysis of Codes of Ethics Implementation Efforts 608
Summary 614
34 Understanding Your Liability as a Public Administrator 616 Stephanie P. Newbold
Knowledge about Effective Practice 620
Implications 632
Summary 633
35 Effective Governance, Effective Administrators 636 James L. Perry and Robert K. Christensen
What Distinguishes Effective Governance? 637
What Makes an Effective Public Administrator? 643
Public Administration as a Profession 648
References 650
Index 747
