Innovation is a core issue for public services and is a key element of public services reform - particularly in this age of austerity where policy makers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review state-of-the-art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.
Introduction: Innovation in Public Services Stephen P. Osborne and Louise Brown PART I: THE CONTEXT OF INNOVATION IN PUBLIC SERVICES 1. Explaining Patterns of Public Management Reform Diffusion Joe Wallis and Shaun Goldfinch 2. Innovation and Reform in Public Administration: One Subject or Two? Laurence Lynn Jr. 3. The Public (and Private) Features of Innovation Jean Hartley 4. A Services-influenced Approach to Public Service Innovation? Stephen P. Osborne 5. Public Service Innovation: What Messages from the Collision of Innovation Studies and Services Research? Ian Miles PART II: INNOVATION AND CHANGE IN PUBLIC SERVICES 6. Innovation as the Practice of Change in the Public Sector Ian Colville and Mike Carter 7. Managing the Change Process - The State of the Art Kerry Brown and Jennifer Waterhouse 8. Managing Stakeholders in the Change and Innovation Process John M. Bryson and Barbara C. Crosby PART III: KEY MANAGERIAL ISSUES IN INNOVATION IN PUBLIC SERVICES 9. Evidence-based Policy Making for Innovation Brian W. Head 10. Entrepreneur or Entrepreneurship in Public Services? Zoe Radnor, Hannah Noke and Andrew Johnston 11. Innovation in Public Services: Engaging with Risk Stephen P. Osborne and Louise Brown 12. Against All Odds: Bottom-up Entrepreneurship and Innovation in the Department of Defense Nancy C. Roberts and Carrick Longley 13. Leading Successful Innovation in Local Public Services Jim Svara 14. Strategic Management and Change in the Public Services Paul Joyce 15. Public Procurement of Innovation Jakob Edler and Elvira Uyarra 16. Ethical Innovation in the Public Services Michael Macaulay and David Norris PART III: ICT, E-GOVERNMENT AND INNOVATION 17. E-government and Innovation. The Socio-political Shaping of ICT as a Source of Innovation Victor Bekkers 18. Analyzing Policies for Government Innovation in Practice: Electronic Government Policy in Italy 1993 - 2003 Valentina Mele 19. Innovation and Information in Public/Third Sector Partnerships for Older People's Services: Case Studies from England and Italy Rob Wilson, Sue Baines and Mike Martin PART IV: COLLABORATION, NETWORKS, CO-PRODUCTION AND THE ROLE OF THE THIRD SECTOR IN INNOVATION IN PUBLIC SERVICES 20. Collaborative Innovation in the Public Sector Jacob Torfing 21. Innovation in an Inter-organisational Context Tony Kinder 22. Innovation in Complex Public Service Systems Mary-Lee Rhodes 23. Innovation, Networks and Leadership Myrna P. Mandell and Robyn Keast 24. Policy Networks and Innovation Jenny M. Lewis, D. Alexander and Mark Considine 25. Co-production and Innovation in Public Services: Can Co-production Drive Innovation Kirsty Strokosch 26. The Once and Future Pioneers? The Innovative Capacity of Voluntary Organisations and the Provision of Public Services: A Longitudinal Approach Stephen P. Osborne, Celine Chew and Kate McLaughlin 27. Role of Third Sector Organizations in Health Innovation Networks Paul Windrum 28. Social Enterprise and Innovation in Third Sector Organizations Celine Chew and Fergus Lyon 29. User Involvement in Public Services Innovation Birgit Jaeger 30. Citizens and the Co-creation of Public Service Innovations Michelle Farr PART V: INNOVATION IN PUBLIC SERVICES IN PRACTICE 31. Evidence based Innovation in Practice: Experiences from Health Care and Implications for the Future Gill Harvey 32. NHS Direct - A UK Health Sector Innovation Study Ian Cunningham 33. Internal and External Influences on the Capacity for Innovation in Local Government Richard M. Walker 34. Innovations in Structure - Experience from Local Government in the UK Rhys Andrews and George Boyne 35. Strengthening the Spread of Innovation in the UK's National Health Service James Barlow 36. Exploring the Diffusion and Sustainability of Service Innovation in Healthcare Trisha Greenhalgh, Cathy Barton-Sweeney and Fraser Macfarlane PART VI: CONCLUSIONS 37. Innovation in Public Services: Old and New Directions for Kno
