Managing Professionals Scenario Introduction Definitions Attributes of a Professional Needs of a Professional Leadership Style Techniques for Managing Professionals Dealing with Performance Issues Revisiting the Scenario References Management Theories Introduction Classical Management Approach Scientific Management Administrative Management Weber's Theory of Bureaucracy Behavioral Management Approach Hawthorne Studies Maslow's Motivation Theory McGregor's Theory X and Theory Y Management Science Theory Organizational Environment Theory Open and Closed Systems Theories Contingency Theory References Managing a Pharmacy Scenario Introduction Definitions Management Styles Types of Managers Traditional Roles of a Manager Planning Organizing Directing Coordinating Controlling Management Skills Technical and Professional Skills Conceptual and Intellectual Skills Ethical Skills Human Resource Skills Pharmacy Manager's Roles Revisiting the Scenario References Managing Change Scenario Introduction Definitions Triggers History of Changes Three Components of Change Component of Scope Component of Depth Component of Duration Methods of Achieving Changes Structural Change Cost Cutting Process Change Cultural Change Resistance to Change Insecurity and Fear Social Issues Economic Issues Stability Impact on Business Units of the Organization Inconvenience Unions Overcoming Resistance to Change Lewin's Change Process Model Managing Change Longest's Plan Kotter's Eight-Step Plan Pettinger's Four-Step Plan Newton's Nine-Step Plan Change Management Models in Health System Pharmacy Practice in the United States Proposed Structure for Change Management Competencies of a Change Agent Why Change Management Fails Revisiting the Scenario References Managing Risk Scenario Introduction Definitions Type of Risks How Do Mistakes Happen? Continuous Risk Management Process Identification of Risks Risk Analysis Planning Tracking Control Communication Why Do Risk Management Programs Fail? Case Study of a Successful Risk Management Program Stage 1: Oversight Committee Stage 2: Five-Component Risk Management Program Stage 3: Creating a Culture of Life Safety and Management Risk Outcome Revisiting the Scenario References Problem Solving Scenario Introduction The Process Identification of the Problem Collection of Data Identification of the Causes of the Problem Selection of Causes. Generating Solutions Evaluation of the Solution for Feasibility Selection of the Best Options or Options Generation of the Action Plan Implementation and Monitoring Barriers for Implementation Systematic Problem Solving: Xerox Case Study Revisiting the Scenario References Conflict Resolution Scenario Introduction Definitions What Conflict Is Not Types of Conflict Skills Necessary for Conflict Resolution Listening Questioning Nonverbal Communication Negotiation Conflict Resolution Process Strategies for Managing Conflict Strategies for Managing Disagreement at the Point of Conflict Strategies for Managing Conflict upon Escalation Prevention of Conflict Revisiting the Scenario References Managing Stress at Work Scenario Introduction Definitions Measurement of Stress Levels among Pharmacists Impact of Stress Response to Stress Models of Stress Cognitive Appraisal Model Transactional Model Health Realization/Innate Health Model Management of Stress Individual Stress Management Programs (ISMPs) Organizational Changes Prevention of Stress Revisiting the Scenario References Team Building Scenario Introduction Groups and Teams Benefits of Team Approach Types of Teams Teams That Recommend Things Teams That Make or Do Things Teams That Run Things Skill Requirements Why Teams Are Necessary How to Build a Successful Team Stages in Developing Teams Enhancing Team Performance Indications of a Winning Team Team Building Exercises Teams in Large Organizations and Business Units R