""The Balanced Scorecard" has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century non-profit and public organizations." - from Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and non-profit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. "Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition" empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value.Significantly updated and enhanced to reflect the latest theory and practice of performance management for the nonprofit and public sectors, this results-focused and practical book: provides a "get-started" questionnaire for readers to assess their agency's readiness and get them started on implementation; includes all-new cases based on the author's experience implementing the Balanced Scorecard in the public and nonprofit sectors; offers completely revamped coverage of Strategy Maps with new sections on how to facilitate a Strategy Map session; introduces the Office of Strategy Management (OSM), a new and vitally important function that seamlessly integrates the worlds of strategy formation and execution; spans the entire spectrum of a Balanced Scorecard implementation; and explains how to alter the "geography" of the Balanced Scorecard to fit public and nonprofit agencies. Public and nonprofit organizations are not immune to the tempest of change swirling about our modern world. "Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition" outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve strategic and fiscal effectiveness - and better meet the needs of your stakeholders and board members.
Chapter 1. Introduction to the Balanced Scorecard.Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.Chapter 3. Before You Begin.Chapter 4. Training and Communication Planning for Balanced Scorecard Success.Chapter 5. Mission, Values, and Vision.Chapter 6. Strategy: The Core of Every Balanced Scorecard.Chapter 7. Strategy Maps.Chapter 8. Performance Measures, Targets, and Initiatives.Chapter 9. Creating Alignment by Cascading the Balanced Scorecard.Chapter 10. Linking Resource Allocation to the Balanced Scorecard.Chapter 11. Reporting Results.Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story.Chapter 13. Sustaining Balanced Scorecard Success.Appendix. The Importance of Terminology and a Balanced Scorecard Glossary.Index.
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