Johnson, Michael
Libros de: Johnson, Michael
Mostrando 1 libros encontrados. (1 páginas).
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Competing In a Service Economy.
Gustafsson, Anders Johnson, Michael
Jossey - Bass Publishers (2003)
- EAN: 9780787961565
- Páginas: 208
- Fecha de edición: 2003
pvp.42,50 €
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Services have come to dominate the world economy. The ability to develop and deliver high quality service has become critical to business strategy and success. Yet service development remains a poorly understood and rather ad ...