Libros de: Business Over Broadway
Mostrando 1 libros encontrados. (1 páginas).
-
TCE Total Customer Experience "Building Business through Customer-Centric Measurement and Analytics"
Hayes, Bob E.
Business Over Broadway (2013)
- EAN: 9780989280426
- Páginas: 342
- Fecha de edición: 2013
pvp.19,95 €
En stock
Bob Hayes, PhD presents best practices in measurement and analytics for customer experience management (CEM) programs. Total Customer Experience (TCE) is the marriage of customer experience management data and different business data with appropriate analytics. ...