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Lisch, Ralf
Libros de: Lisch, Ralf
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Measuring Service Performance "Practical Research for Better Quality"
Lisch, Ralf
Ashgate (2014)
- EAN: 9781472411914
- Páginas: 200
- Fecha de edición: 2014
pvp.74,00 €
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In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints ...
