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Canhoto, Isabel

Libros de: Canhoto, Isabel

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  • The Dark Side of CRM "Customers, Relationships and Management"

    The Dark Side of CRM "Customers, Relationships and Management"

    Canhoto, Isabel Nguyen, Bang Simkin, Lyndon

    Routledge (2015)

    valoración

    • EAN: 9781138803329
    • Páginas: 322
    • Fecha de edición: 2015

    pvp.47,30 €

    Sin Stock. Posibilidad entre 11 y 20 dias

    Customers are treated badly. Not all customers. Not always. But many are and often. Some customers are bad. They treat firms badly. Firms have to react. Employees and customers endure the consequences. Such bad behaviours, ...