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Butler, David

Libros de: Butler, David

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  • Bottom-Line Call Centre Management: Creating a Culture Of Accountability In Call Centres

    Bottom-Line Call Centre Management: Creating a Culture Of Accountability In Call Centres

    Butler, David

    Butterworth-Heinemann (2004)

    valoración

    • EAN: 9780750676847
    • Páginas: 304
    • Fecha de edición: 2004

    pvp.48,91 €

    Sin Stock. Posibilidad entre 11 y 20 dias

    'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on ...