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Bettencourt, Lance

Libros de: Bettencourt, Lance

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  • Service Innovation "How to Go from Customer Needs to Breakthrough Services"

    Service Innovation "How to Go from Customer Needs to Breakthrough Services"
     How to Go from Customer Needs to Breakthrough Services

    Bettencourt, Lance

    UK-Mcgraw-Hill (2010)

    valoración

    • EAN: 9780071713009
    • Páginas: 304
    • Fecha de edición: 2010

    pvp.31,95 €

    Sin Stock. Posibilidad entre 11 y 20 dias

    Don't ask your customers, "How is our service doing?" Ask them, "How are you doing?" Advance praise for "Service Innovation": 'To the CEOs of all service companies I deal with: Read this book' - Dave ...