The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels-interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.
1 Cooperation and competition by Morton Deutsch 23
2 Justice and conflict by Morton Deutsch 43
3 Constructive controversy : the value of intellectual opposition by David W. Johnson and Roger T. Johnson and Dean Tjosvold 69
4 Trust, trust development, and trust repair by Roy J. Lewicki 92
5 Power and conflict by Peter T. Coleman 120
6 Communication and conflict by Robert M. Krauss and Ezequiel Morsella 144
7 Language, peace, and conflict resolution by Francisco Gomes de Matos 158
8 Intergroup conflict by Ronald J. Fisher 176
9 The PSDM model : integrating problem solving and decision making in conflict resolution by Eben A. Weitzman and Patricia Flynn Weitzman 197
10 Gender conflict and the family by Janice M. Steil and Liora Hoffman 223
11 Judgmental biases in conflict resolution and how to overcome them by Leigh Thompson and Janice Nadler and Robert B. Lount, Jr. 243
12 Emotion and conflict : why it is important to understand how emotions affect conflict and how conflict affects emotions by Evelin G. Lindner 268
13 Self-regulation in the service of conflict resolution by Walter Mischel and Aaron L. DeSmet and Ethan Kross 294
14 Implicit theories and conflict resolution by Carol S. Dweck and Joyce Ehrlinger 317
15 Personality and conflict by Sandra V. Sandy and Susan K. Boardman and Morton Deutsch 331
16 The development of conflict resolution skills : preschool to adulthood by Sandra V. Sandy 356
17 Creativity and conflict resolution : the role of point of view by Howard E. Gruber 391
18 Some guidelines for developing a creative approach to conflict by Peter T. Coleman and Morton Deutsch 402
19 Creativity in the outcomes of conflict by Peter J.
