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Quality Management "Reconsidered for the Digital Economy"

Quality Management "Reconsidered for the Digital Economy"

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  • ISBN:9780367863029
  • Editorial: Routledge
  • Fecha de la edición:
  • Número de la edición: 5
  • Encuadernación:
  • Nº Pág.:350
  • Idiomas:Ingles,Inglés

Materias:

Quality Management: Reconsidered for the Digital Economy continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. Exploring the essentials of management theory and the work of the 'quality gurus who have formed the foundation of current practice, this new edition builds upon the previous editions unique critical perspective of quality.

Key management practices are considered and extended, including lean thinking, systems methodologies, business process reengineering, organisational learning and intelligent organisations and service quality management. This edition plays particularly close attention throughout to the impact of the 4th Industrial Revolution on quality management, revisiting the meaning of 'quality in an automated and data-driven world. Throughout, case studies have been rewritten including new examples from emerging economies, and practical tools incorporated to enhance learning and application.

Replete with examples, vignettes and diagrams, this comprehensive textbook is ideal for those new to the field of quality management and for students on advanced undergraduate and postgraduate courses in Operations Management.

Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions.

Part 1 Introducing Quality
1. The Quality Imperative

2. Quality: A Strategic Decision?

3. Barriers to Quality

4. The Emergence of Management

Part 2 The Quality Gurus

5. Philip B. Crosby

6. W. Edwards Deming

7. Armand V. Feigenbaum

8. Kaoru Ishikawa

9. Joseph M. Juran

10. John S. Oakland

11. Taichi Ohno

12. Shigeo Shingo

13. Genichi Taguchi

Part 3 Contemporary Thinking

14. Quality Management Systems Standards

15. Organisations as Systems

16. Soft and Critical Systems Methodologies

17. Organisational Cybernetics

18. Business Process Re-Engineering

19. Learning Organisations

20. Service Quality Management

Part 4 Quality in Practice: A Case Study

21. The Infrastructure Company

22. First Intervention

23. Second Intervention

24. Final Intervention

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