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Human Resource Management In The Hospitality Industry: An Introductory Guide.

Human Resource Management In The Hospitality Industry: An Introductory Guide.

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  • ISBN:9780750666367
  • Editorial: Butterworth-Heinemann
  • Fecha de la edición:
  • Número de la edición: 8
  • Encuadernación:
  • Dimensiones: 0 cm x 0 cm
  • Nº Pág.:352
  • Idiomas:Ingles,Inglés

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Now in its eighth edition, "Human Resource Management in the Hospitality Industry: an introductory guide", is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction; Training and management development; Labour turnover; Employee relations and employment law; Managing people and customer care; and Business Ethics. Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

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