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Michelli, Joseph A.

Libros de: Michelli, Joseph A.

Mostrando 6 libros encontrados. (1 páginas).

  • A la manera de airbnb "5 lecciones de liderazgo"

    A la manera de airbnb "5 lecciones de liderazgo"

    Michelli, Joseph A.

    Mcgraw-Hill Interamericana de España (2023)

    valoración

    • EAN: 9786071521743
    • Páginas: 336
    • Fecha de edición: 2023

    pvp.20,80 €

    Disponible entre 3 y 7 días

    Joseph Michelli, es famoso por desenterrar los métodos de liderazgo que impulsan legendarias estrategias de compromiso con clientes y empleados en organizaciones como Starbucks, Mercedes-Benz, Zappos y el Sistema de Salud de UCLA. Airbnb se ...

  • The Starbucks Experience "5 Principles for Turning Ordinary Into Extraordinary"

    The Starbucks Experience "5 Principles for Turning Ordinary Into Extraordinary"

    Michelli, Joseph A.

    UK-Mcgraw-Hill (2006)

    valoración

    • EAN: 9780071477840
    • Páginas: 224
    • Fecha de edición: 2006

    pvp.29,95 €

    Disponible entre 11 y 20 dias

    You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, ...

  • Leading the Starbucks Way

    Leading the Starbucks Way

    Michelli, Joseph A.

    UK-Mcgraw-Hill (2013)

    valoración

    • EAN: 9780071801256
    • Páginas: 256
    • Fecha de edición: 2013

    pvp.27,95 €

    Disponible entre 11 y 20 dias

    Lead your business the starbucks way. It is foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary ...

  • Driven to Delight "Delivering World-Class Customer Experience the Mercedes-Benz Way"

    Driven to Delight "Delivering World-Class Customer Experience the Mercedes-Benz Way"

    Michelli, Joseph A.

    UK-Mcgraw-Hill (2015)

    valoración

    • EAN: 9780071806305
    • Páginas: 304
    • Fecha de edición: 2015

    pvp.29,95 €

    Disponible entre 11 y 20 dias

    A first-hand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the ...

  • Zappos Experience "5 Principles to Inspire, Engage, and WOW"

    Zappos Experience "5 Principles to Inspire, Engage, and WOW"

    Michelli, Joseph A.

    UK-Mcgraw-Hill (2011)

    valoración

    • EAN: 9780071749589
    • Páginas: 256
    • Fecha de edición: 2011

    pvp.29,20 €

    Disponible entre 11 y 20 dias

    Make every day a WOW day for your customers, your staff--and your bottom line! "In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a ...

  • The New Gold Standard "5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel"

    The New Gold Standard "5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel"

    Michelli, Joseph A.

    UK-Mcgraw-Hill (2008)

    valoración

    • EAN: 9780071548335
    • Páginas: 224
    • Fecha de edición: 2008

    pvp.31,45 €

    Disponible entre 11 y 20 dias

    Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company ...