Introduction To Knowledge Management

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Groff, Todd, Jones, T.

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ISBN:9780750677288
Editorial: Butterworth-Heinemann
Fecha de la edición:2003
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Dimensiones: 0 cm x 0 cm
Nº Pág.:200
Idiomas:Ingles,Inglés

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This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies.
The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructors Guide is available

Introducing KM; Personal KM; Capture & Corroborate; Organize and Secure; Analyze and Collaborate; Story Telling & Knowledge Transfer; Systems Thinking; Harnessing Metcalfe's Law; 3D Communication; Building-In Knowledge Exchange; Developing KM Strategies; The Ethics of KM; Metrics and the Taming of Wicked Problems; Careers in KM.