Resumen del libro

Reseña: This text focuses on two key techniques for managers today: coaching and mentoring. In all types of organization, whether public or private sector, authoritarian styles of management are giving way to the use of managerial techniques that help staff to learn by the use of guidance and example. In a practical style the author helps readers to develop skills and build confidence in coaching and mentoring with the help of checklists, examples and supporting theory. Each chapter concludes with a how-to section providing an easy means for readers to check their progress and a thought-provoking interactive interview.

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