Resumen del libro
Corporate social responsibility has grown into a global phenomenon that encompasses businesses, consumers, governments, and civil society, and many organizations have adopted its discourse. Yet corporate social responsibility remains an uncertain and poorly defined ambition, with few absolutes. First, the issues that organizations must address can easily be interpreted to include virtually everyone and everything.
Second, with their unique, often particular characteristics, different stakeholder groups tend to focus only on specific issues that they believe are the most appropriate and relevant in organizations' corporate social responsibility programs. Thus, beliefs about what constitutes a socially responsible and sustainable organization depend on the perspective of the stakeholder. Third, in any organization, the beliefs of organizational members about their organization's social responsibilities vary according to their function and department, as well as their own managerial fields of knowledge.
A Stakeholder Approach to Corporate Social Responsibility provides a comprehensive collection of cutting-edge theories and research that can lead to a more multifaceted understanding of corporate social responsibility in its various forms, the pressures and conflicts that result from these different understandings, and some potential solutions for reconciling them.
Foreword; Part I Empirical-Based Frameworks for Understanding Pressures, Conflict and Reconciliation: Understanding Stakeholder Conflicts and Mobilization: The impact of socioeconomic and political factors on stakeholder dialogs, Matthias S. Fifka; What makes a stakeholder act? Exploring the impact of the issue in the stakeholder relationship, Sally Davenport and Shirley Leitch; Swapping stories: how firms and stakeholders use blogs as narrative discourse to create efficacy and meaning for corporate social responsibility, David M. Boje, Stephanie Maynard-Patrick and Steven M. Elias; Brent Spar revisited: conflict and cooperation from a stakeholder perspective, Matthias S. Fifka; Engaging with the enemy: understanding the adversarial stakeholder processes and outcomes, Maureen Bourassa and Peggy Cunningham. Managing Risks of Stakeholder Conflicts: A license to operate for the extractive industries? Operationalizing stakeholder thinking in international business, Romy Kraemer and Rob van Tulder; Risk management and communication: pressures and conflicts of a stakeholder approach to corporate social responsibility, Robert L. Heath, Michael J. Palenchar, Katherine A. McComas and Stephanie Proutheau; Risk conflicts and demands for social and environmental accounting: an empirical study, Georgios Georgakopoulos and Ian Thomson. Engaging with Stakeholders and Implementing a Stakeholder Approach to Corporate Social Responsibility: The evolution of corporate social responsibility in Gucci: from risk management to stakeholder engagement, Massimiliano Bonacchi, Paolo Perego and Rosella Ravagli; The working stakeholder: new perspectives on corporate social responsibility and the employee, Peter Fleming; Giving credit where credit is due: distributive justice and corporate volunteerism, Mary Runté and Debra Z. Basil; Indigenous people, stakeholders and corporate social responsibility, Tom Cooper and Terry Hickey; Resolving environmental and social conflicts: responsible innovation in small producers clusters in Northern Vietnam, Jaap Voeten, Nigel Roome, Gerard de Groot and Job de Haan; Reconciling stakeholder requests and carbon dependency: what is the right climate strategy?, Timo Busch and Jonatan Pinkse. Part II Theoretical-Based Frameworks for Understanding Pressures, Conflicts and Reconciliation: Boomerang politics: how transnational stakeholders impact multinational corporations in the context of globalization, Frank den Hond and Frank G.A. de Bakker; Using a dialectic approach to understand stakeholders conflicts with corporate social responsibility activities, Lúcia Lima Rodrigues and Russell Craig; 'Make sense who may: corporate social responsibility as a continuous multi-stakeholder co-construction process, François Maon, Valérie Swaen and Adam Lindgreen; A new institutionalism approach to stakeholder theory, Robin T. Byerly; Enhancing the care-based resolution of CSR-related, firm-stakeholder conflict: invoking the counsel of Mary Parker Follett, Sheldene Simola; A configurational approach to corporate social responsibility- financial performance empirical research, Roberto García-Castro; A corporate social responsibility decision framework for managers and stakeholders, Duane Windsor; Index.